Ticket Policies

Refunds

We thank you for your patronage. In planning a season, care is taken to avoid scheduling conflicts or changes of any kind. However, prices, shows, artists, dates, venue, and times are subject to change without notice.

All sales are final. No refunds.

 

Ticket Exchange

NOW YOU CAN DO IT BY PHONE! One of the most useful subscriber benefits is the freedom to exchange tickets to suit a changing schedule.


If you need to exchange your tickets to another performance, all you need to do is give us a call at 503-241-1802. We’ll happily exchange your tickets to another performance of the same production. Seating is subject to availability at the time of your exchange, so we recommend making exchanges as early as possible.  We’ll do our best to find seats that are comparable to your current location, if they are available.


Two important rules apply.  

We ask that ticket exchanges be made no later than 5pm, two full business days prior to the performance date that you will be moving out of or into, whichever date is earlier. There is no charge for your first exchange of a given production. A $5 per ticket exchange fee applies to all subsequent exchanges for the same production. A $10 per ticket exchange fee applies to all regular ticket exchanges. Unfortunately, exchanges cannot be made at the Keller Auditorium.


Exchange by phone.

Just call us at 503-241-1802.  Please have your tickets in hand for us to facilitate a phone exchange. Your tickets have key information on them that we need in order to process a phone exchange.


Exchange by mail.

Simply mail your tickets to the Box Office (211 SE Caruthers St Portland, OR  97214) with a note telling us the date you would like to exchange into, any information about your specific seating requests, and a daytime phone number in case we have questions.  We’ll mail your new tickets to you. If your exchange is received less than one week prior to the date of your new performance night, we will hold your new tickets at the Keller Auditorium Box Office for you to pick up on the night of the performance.


Exchange in person.

You are also welcome to bring your tickets to our Box Office at 211 SE Caruthers St.  Our box office hours are Mon-Fri, 9am-5pm.